When unexpected mechanical breakdowns or electrical failures happen

A warranty provides a buffer against life’s unexpected blows.

M-Sure will step in to help when your car lets you down with an unexpected mechanical breakdown or electrical failure.

We’ll pay for repair and/or replacement of parts, so you don’t have to worry about it.

Is our warranty not what you’re looking for?

How do you benefit from
a warranty?

  • You don’t have to worry about sudden, large expenses
  • We’ll assist with unexpected mechanical breakdowns or unforeseen electrical failures
  • Repairs done at pre-approved repairers
  • Reliable replacement parts used
  • Roadside assistance (in SA) is available with certain products. Details are available in the *terms and conditions.
Various payment options:

Monthly, an upfront payment added to your finance agreement or a once-off EFT

Available through approved dealerships and our national call centre.

Case in point –
How does a warranty benefit Julia?

Julia’s daughter turns 18 and she is getting her first car – an older model. The manufacturer’s warranty will expire soon and Julia ensures her own peace of mind by buying an extended warranty from M-Sure, making sure that the car is always covered.

Shortly before her 19th birthday, Julia’s daughter phones her, in distress. She was driving through an intersection on her way to pick up a friend, and the gearbox blew up! There was smoke everywhere and the car wouldn’t move. She was stuck in the middle of the road and couldn’t get to university.

Julia does not fret. She knows the warranty will take care of the gearbox and she will not have to put down a large sum of cash to get it repaired. She organises her daughter an Uber to get to class and then calls M-Sure and arranges for the car to be towed to the nearest approved repairer. In no time Julia’s daughter is a carefree student again.

The small print

Eligible vehicles:
  • Passenger vehicles, 4x4s and light commercial vehicles with a maximum Gross Vehicle Mass (GVM) of 3 500 kg
  • Caravans, motorcycles, and trailers with a maximum carrying capacity of 750 kg also qualify
  • Outdoor leisure equipment: motorcycles, off-road bikes, quads, jet-skis, wetbikes, inboard and outboard motors and caravans. Only motorcycles less than 10 years old and which have covered less than 100 000 km from the date of purchase will be accepted under this policy
  • Taxis with a maximum GVM of 4 999 kg
  • Commercial vehicles: Light, medium, heavy and extra heavy.
Cover is not available for:
  • Hired vehicles
  • Rebuilt vehicles (Code 3)
  • Modified vehicles (including turbo conversions) and
  • Vehicles that are, or have been, used in any form of motoring competitions.
You are not covered for:
  • Components that were broken or had failed before the policy started
  • Repairs that have not been authorised by us
  • Any repairs if the odometer is not working or has been changed in any way or has been disconnected or replaced without our written approval
  • Damage caused by incorrect fuel, contaminated fuel, incorrect lubricants or contaminated lubricants, unreasonable use, improper servicing, or malicious damage
  • Damage caused by a road accident or any accidental damage
  • Damage to vehicles that have been modified in any way from the manufacturer’s specifications.

Which parts are provided for in a warranty?*

Click on an icon below to read more about the specific part:

*An overview of potential components that can be covered. A warranty does not provide cover for battery replacements.

Air conditioner Air conditioner The air conditioner keeps the interior of your car cool and maintains the selected temperature. The v-belt driving the air con needs to be checked at regular service intervals to keep it in working order and to detect if there are any gas leaks.
Alarms and immobilisers Alarms and immobilisers This covers malfunctions and components where needed, without the immobiliser your car will not be able to start.
Alternator Alternator The alternator makes sure your car’s battery is charged. Without the charging of your battery, you will not be able to start your car.
Braking system Braking system This refers to the master cylinder, wheel cylinder, and brake booster. These parts need to be well maintained or your car will not stop.
Casings Casings Engine, gearbox and diff casings are the housing in which all the moving parts such as pistons, bearings, gears, etc. are built into. The casing protects the components and keeps them in place.
Central locking Central locking The central locking system can be mechanical or electrical. If it is not working you might not be able to lock or unlock your car.
Clutch and clutch components Clutch and clutch components The clutch and clutch components link the engine to the gearbox of your car. It consists of the clutch plate, pressure plate and push plate. If anything in this system fails, there will be no link between the gearbox and your car’s engine and you won’t be able to change gears.
Cooling system Cooling system The water pump and thermostat makes sure the engine stays at a working temperature. The thermostat will open up and allow the cooling system to circulate through the engine. Without this functioning properly it could lead to engine failure as the heat gauge will overheat.
CV joints and boots CV joints and boots The CV joints of your car are connected to the gearbox and give power to the wheels. The CV joints are checked at regular service intervals. Not servicing at regular intervals can lead to accidents or breaking down next to the road.
Cylinder head gasket Cylinder head gasket The cylinder head gasket is a seal between the engine block and the cylinder head. It can deteriorate with age but in the event of overheating the gasket can blow through, which causes water and engine oil to mix. If not attended to, this will result in engine damage.
Differential lock Differential lock A diff lock is found in the diff of mostly 4x4s and bakkies. When the diff is locked both rear wheels will have equal power so, if one wheel is stuck, the other wheel will still turn enabling you to move forward.
Differential unit Differential unit The differential is part of your gearbox and controls the different speeds your car’s wheels turn at. Your wheels will drag if you do not have a proper functioning differential system. This needs to be checked at regular intervals.
Drive pulleys Drive pulleys The drive pulley refers to the crankshaft pulley and the belt tensioner pulley. Without these, the alternator, water pump and air con will not work properly. These are checked during regular service intervals.
Electrical components Electrical components The electrical components consist of the starter, alternator and windscreen wiper motor. These components keep your car running and need to be checked at regular service intervals.
Electric mirrors Electric mirrors Electric mirrors make it convenient to adjust the position of your mirrors in order to give you a better view. Inform the dealership at your service if they are not working properly.
Electric motors Electric motors This refers to for example your car’s wiper motor, starter motor and central locking. These motors need to be kept in good condition.
Electric winch Electric winch Electric winches placed on 4x4 cars and ATVs are used to recover those cars from deep mud holes or tight locations. If not maintained it will not work properly.
Electronic ignition Electronic ignition The electronic ignition consists of the coil and distributor. This supplies the spark to the spark plugs which in turn ignites the air and fuel mixture in the engine. If faulty, the engine will not be running smoothly or not start at all.
Emission control Emission control The emission control uses sensors to pick up how much fuel your car is using, it controls the fuel mixture, controls emission and helps the car to consume fuel more efficiently and protects the environment.
Engine Engine When you open the bonnet, what you see is ‘engine’ and a whole lot of other items attached. All the moving parts are inside the engine.
Engine and transmission management system Engine and transmission management system This refers to the engine and transmission management control unit, sensors, solenoids and EGR valves. This is an important system. If not working properly, it could result in other parts of your car breaking down.
Entertainment system Entertainment system If the entertainment system is faulty you will not be able to listen to the radio.
Free wheel hubs Free wheel hubs The free wheel hubs lock the front wheels of your car when using 4×4.
Fuel system Fuel system The function of the car’s fuel system is to store and supply fuel to the engine. The engine intake system is where the fuel is mixed with air, atomised, and vaporised.
Gearbox Gearbox Your car’s gearbox transmits the engine torque to the wheels and also provides various transmission ratios to enable the speed of the engine to be adapted to different driving situations. Without it you will not be able to drive at all.
GPS navigation system GPS navigation system The built-in navigation system can be checked at your regular service interval if needed.
Phone system Phone system If the phone system does not function properly your phone will not be able to connect via bluetooth.
Radiator Radiator If the radiator clogs up the coolant won’t circulate through the engine and could cause the engine to overheat which will lead to engine failure.
Steering components Steering components The steering component steers the car. If it wears it could lead to increased tyre wear and it will become harder to steer your car. If steering components are badly worn it will have an impact on the stability of your car on the road which could cause swerving.
Suspension Suspension The suspension keeps your car on the road. A worn suspension will cause handling issues and instability which can lead to accidents.
Transfer box Transfer box The transfer box connects to the gearbox. If engaged you will have power on all four wheels, which gives your car more power and grip for rough terrain.
Transmission/Gearbox Transmission/Gearbox The transmission refers to the gearbox, differential and final drive shafts. It is what gives power to your vehicle’s wheels. When the transmission is damaged or not in working order you will not be able to shift gears or drive at all.
Transponder key Transponder key The transponder key refers to the key that starts your car. It communicates with the ignition.
Turbo or compressor assembly Turbo or compressor assembly The turbo is a device that increases the engine’s efficiency and power. The turbo assembly has moving parts which can wear over time. This will lead to power and torque loss which in turn will increase fuel consumption.
Viscous and electric fans Viscous and electric fans The viscous and electric fan keeps the radiator cool. This system is triggered by heat and will engage when it is needed. If it fails your car will overheat.
Wheel bearings Wheel bearings The wheel bearings make the wheels of your car turn freely. If they are too worn out or damaged they can seize and cause an accident.

Additional benefits

(Available with certain warranty products. Details are available in the terms and conditions.)
Instalment payment protection, Insurance excess payment, Overnight accommodation, Public transport, Roadside assistance, Strip and quote, Vehicle hire.

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for cars and their people.

Warranty FAQs

What types of vehicles can be covered by a warranty?

New or pre-owned cars, private or business use vehicles, from motorcycles to new and used trucks.

Does the warranty cover the costs of my regular services?

Unfortunately not. There is a difference between a warranty and a Service Plan. A warranty only covers a selection of mechanical breakdowns and electrical failures. Should they find such a breakdown during the service, it will fall under the warranty, but the rest of the service will be covered by you, or your Service Plan.
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