A warranty for when things go bang instead of brrraaaaap
M-Sure will step in to help when your bike lets you down with an unexpected mechanical breakdown or electrical failure.
We’ll pay for repair and/or replacement of parts, so you don’t have to worry about it.
How do you benefit
from a Bike Warranty?
- Pre-approved repairers
- Reliable replacement parts
- Cover for wear and tear
- Custom cover for your CC – because one size doesn’t fit all
- Additional benefits include:
Roadside assistance, accommodation, motorcycle hire, etc.
Available through approved dealerships.
Case in point –
How does a Bike Warranty benefit Denver?
Denver, an avid rider from Gauteng, proudly owns a 2019 Yamaha MT-07, a powerful and reliable machine he purchased from an authorised dealer. When the bike’s original 2-year manufacturer warranty came to an end, Denver made a smart move: he opted for M-Sure’s Bike Warranty, tailored to cover his specific model.
A few months later, while exploring one of South Africa’s more remote regions, Denver began noticing something unusual – his gearbox was slipping between gears. Concerned but confident, he knew this was a component covered under his M-Sure Bike Warranty.
Denver contacted our team and immediately began the claim process. Not only were the gearbox repairs fully covered as part of his warranty, but because he was far from home, he was also able to make use of the additional benefits included in his cover such as roadside assistance, overnight accommodation and motorcycle hire.
Thanks to M-Sure, Denver was back on the road with minimal hassle and zero unexpected costs.
The small print
Eligibility
- New or pre-owned on-road bikes
- Less than 15 years old
- Less than 100 000 km on the clock
- Custom cover per capacity: 126cc – 600cc; 601cc – 800cc; 800cc+
- Excludes off-road bikes, side-by-sides and quad bikes
- This policy can’t be transferred to a new owner or a different motorcycle.
Exclusions
- Hired bikes
- Rebuilt or converted bikes (Code 3)
- Modified bikes (like those with turbo conversions)
- Bikes used for racing, speed testing, or any kind of motorsport
- Bikes used for business purposes, deliveries, as taxis, demos, loan bikes, emergency services, or security work
The policy doesn’t cover
- Problems that existed before the policy started
- Unauthorised repairs
- Oil leaks or damage caused by them
- Damage from:
- Wrong or dirty fuel/lubricants
- Poor maintenance, misuse, or intentional damage
- Accidents or accidental damage
- Bikes that are modified (except some exhaust mods)
- Parts not listed as covered
- Parts still under manufacturer’s warranty
- Electrical wiring damage
- Regular service items like:
- Oil, filters, spark plugs, belts, fluids, etc.
Which parts are provided for in the Bike Warranty?*
Click on an icon below to read more about the specific part:
*An overview of potential components that can be covered. A warranty does not provide cover for battery replacements.
Engine
All internal components including oil pump and cylinder head. Decarbonisation, blown cylinder head gaskets and any further or additional damage occurring as a result of overheating or over-fuelling are excluded.
Gearbox
• Manual transmission: All internal components (excluding gearbox seals/gaskets), plus gear lever and linkages• Automatic transmission: All internal components (excluding gearbox seals/gaskets), plus torque convertor, gear lever and linkages.
Drive train
Shaft/Belt driven – all internal components. Chain,sprockets and belts are excluded.
Suspension
Shock absorbers, swing arms, front forks, bushes and springs.
Braking system
Master cylinder, servo unit, disc and callipers, ABS components, drums and wheel cylinders. Frictional materials and brake lines are excluded.
Fuel system
Mechanical and electrical fuel pumps, injectors, throttle body and fuel pressure regulator (Fuel tanks are excluded).
Electrical components
Alternator, starter coil, starter motor including ring gear (wiring harness and battery are excluded).
Electronic ignition
Coil, distributor and crank position sensor. High Tension (HT) leads, spark plugs and suppressors are excluded.
Management system
Control units, throttle position and oxygen sensors, solenoids and Exhaust Gas Recirculation (EGR) valves only.
Overheating
Covers failure that is as a direct result of excessive heat, provided that the failure is not due to neglect, abuse or lack of maintenance and that the failure is not addressed or covered under other components.
Cooling system
Water pump, cooling fan, welsh plugs, thermostat and radiator (hoses are excluded).
Clutch
Master and slave cylinder, clutch plate, pressure plate, flywheel, release bearing and clutch fork.
Wheel bearings
Front and rear wheel bearings.
Steering mechanism
Column shaft, bearings and joints, internal components of the rack and pinion, steering box, tie rod ends, power steering pump and reservoir, OEM factory fitted steering damper, steering lock. Rubber boots are excluded.
Transponder key
Original manufacturer fitted unit only. Software downloads are excluded.
Strip and quote
We will pay for the cost of strip and quote of the component as per the policy limit under the Schedule of Benefits if we do not accept liability for the claim. The total amount payable will be limited to the benefit amount, and the balance of the cost will be for your account. In the event of a valid claim, we will include the strip and quote amount in the maximum policy benefit.
Alarms or immobilisers
Control units. Remotes,batteries and wiring are excluded. Limited to one claim per policy.
Additional benefits
If you have a valid mechanical breakdown or electrical failure claim, the following additional benefits are available to you:
- Recovery charges
- Overnight accommodation
- Motorcycle hire or public transport
- 24/7 Roadside assistance (Only available within the borders of South Africa)
Expertly crafted solutions
for bikes and their people.
Bike Warranty FAQs
What types of bikes does this Warranty cover?
New bikes that haven’t been registered yet, as well as used bikes that are less than 15 years old (180 months from the first date of registration) and have less than 100 000 km on the clock.
Does the Warranty cover the costs of my regular services?
A Warranty does not provide for your bike’s regular services, you will need a Service Plan for that.
How do I claim?
If you have a claim, please contact us on 0860 927 726 or email claims@m-sure.co.za within 7 days of becoming aware of the mechanical breakdown or electrical failure.
In which countries do I have cover?
The bike is covered in the Republic of South Africa (RSA), Namibia, Botswana, Zimbabwe, Kingdom of Eswatini (Swaziland), Lesotho and Mozambique.
Am I allowed to service my own bike?
You are not allowed to self-service your bike. It must be serviced as per the manufacturer’s specifications and requirements. Each service must be done within 1 500 km or 30 days of the recommended service interval, whichever comes first. Keep copies of your service invoices. You might need to show them if you claim.
Can I have an aftermarket exhaust fitted on my bike?
Yes. Your policy will stay valid, as long as the replacement part is a well-known brand and comes with its own warranty and it’s fitted by an authorised dealer that sells the part. Please keep a copy of the paid invoice as we might need it if you make a claim. No extra modifications are allowed to the aftermarket exhaust and manifold system.
